25% off in the SALE section

Policies/FAQ

At Sueanne Shirzay Jewelry, we design Colorful Jewelry for Colorful Women. Please contact me via email: sshirzay@aol.com  or phone (516) 241-5836 if you have any  questions. Business hours are 9-5 M-Sat. But I work a LOT of overtime. : ) 

WHEN WILL MY JEWELRY SHIP?

Standard order to ship time is 0-7 business days depending if the item is already made or not and how many orders are ahead of it. Please understand that these items are handmade and require time and care to provide a quality piece. Custom orders and special orders may take longer. During a big sale orders may lean toward the longer end for shipping out. 

PROBLEMS CHECKING OUT? Please clear your cache and restart your phone or computer if you are not getting the desired result in your cart. Checking out as a guest may help, as well as putting your browser in incognito mode. I can also send you an invoice that you may pay from securely, once I can see your cart in draft mode. If you are having issues finding a PROMO CODE box please click on VIEW ORDER SUMMARY and you will see it. 

PLEASE SELECT EARWIRES AND METAL OPTIONS or whatever the default jewelry is will be shipped to you. For example, as leverbacks and circle earwires are a price upgrade, you MUST choose and pay for the upgrade to receive earrings with that upgrade unless it specifically says in the listing information that leverbacks are included. Please choose from the drop down menus. Earwire upgrades never "discount". 

RETURNS: I offer returns on almost all non-custom items one week after delivery date. Returns must be authorized and photographed before sending. I will not accept returns on unauthorized items. I will not accept returns on THREADER earrings or any earring where the earring and the earwire is not detachable, for sanitary reasons. Rings must be returned in the original condition they were sent, also within one week after delivery date. I will not accept returns on altered rings or rings with stones missing. To authorize a return please contact me at sshirzay@aol.com . I will happily take returns on non-custom items but must receive the item in the original unworn condition it was shipped in. Customer is responsible for return shipping costs. I do not refund original shipping costs. Returned items are sterilized. CUSTOM or SPECIAL ORDER items are not returnable, or exchangeable.

CUSTOM ORDERS: I am happy to design custom orders based on what I already design, and I do many many custom orders and designs. It's FUN!  Custom designs are not changeable, not cancellable after payment is made, returnable or exchangeable. Copyright remains with Sueanne Shirzay Jewelry. Sueanne Shirzay Jewelry reserves the right to reproduce custom designs. 

 ADJUSTMENTS: I do not offer price adjustments after a purchase. Promos are absolutely not valid on prior purchases. Please ask any questions needed BEFORE you purchase. email: sshirzay@aol.com .

CARE OF JEWELRY: I use top of the line products but keep in mind that these little works of art need to be treated respectfully. Many items used are fragile. I highly discourage pulling on or off, tugging at, cleaning your house while wearing, or throwing into the pit of your purse, etc... No jewelry, including mine, should be worn while bathing, swimming, hot tubbing, exercising or sleeping. I take pride in my workmanship and try to make high quality jewelry. I will cover some minor repairs free of charge. Not every item can be repaired- it depends on what the issue is. Please contact me regarding any repair issues. All shipping costs and insurance for repairs are the buyer's responsibility. Please do not send jewelry that is not Sueanne Shirzay Jewelry to repair. I do not do repairs on rings, you will have to enlist your local jeweler for sizing alterations and repairs. 

NON-DISCRIMINATION POLICY Sueanne Shirzay Jewelry does not discriminate based on race, color, national or ethnic origin, religion, disability, sex, sexual orientation, gender identity and expression, or political affiliation. 

Additional Policies and FAQs
SUEANNE SHIRZAY JEWELRY MAY NOT BE WORN ON CHILDREN UNDER THE AGE OF 12.
To ensure that your purchase stays pretty, I suggest keeping your piece in a box containing non-tarnish white cotton. You can also put your jewelry in an air-tight plastic bag. I always include these with purchase. Oxidation occurs naturally due to sulfur in the air reacting with the metal. 

MORE PRODUCT INFO: Please note that these pieces are not one of a kind unless they are stated as such in the description and the colors, shapes, and sizes may vary slightly from the picture as each stone has its unique personality, just like people. I am not a professional photographer but I always do my very best to capture the piece as close to reality as I possibly can. I consider it my first priority to make you, my customer, happy. Please let me know what I can do to make this happen. : )