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Policies/FAQ

At Sueanne Shirzay Jewelry, we design Colorful Jewelry for Colorful Women. Please contact me via email: sshirzay@aol.com  or phone (516) 241-5836 if you have any  questions. Business hours are 9-5 M-Sat. But I work a LOT of overtime. : ) 

2011-2019 orders: To access orders made on the previous site  ( not etsy ) please visit www.sueanneshirzay.indiemade.com . These records will no longer be publicly accessible after April 2020. Please do not order from that site as I am in the process of moving everything over to this one. 

PROBLEMS CHECKING OUT? Please clear your cache and restart your phone or computer if you are not getting the desired result in your cart. Checking out as a guest may help, as well as putting your browser in incognito mode. I can also send you an invoice that you may pay from securely, once I can see your cart in draft mode. 

 

RETURNS: I will happily take returns on non-custom items but must receive the item in the original unworn condition it was shipped in postmarked within 7 days after it was received. Customer is responsible for return shipping costs. I do not refund original shipping costs.

CUSTOM ORDERS: I am happy to design custom orders based on what I already design, and I do many many custom orders and designs. It's FUN!  Custom designs are not changeable, not cancellable after payment is made, returnable or exchangeable. Copyright remains with Sueanne Shirzay Jewelry. Sueanne Shirzay Jewelry reserves the right to reproduce custom designs. 

CARE OF JEWELRY: I use top of the line products but keep in mind that these little works of art need to be treated respectfully. Many items used are fragile. I highly discourage pulling on or off, tugging at, cleaning your house while wearing, or throwing into the pit of your purse, etc... No jewelry, including mine, should be worn while bathing, swimming, hot tubbing, exercising or sleeping. I take pride in my workmanship and try to make high quality jewelry. I will cover some minor repairs free of charge. Please contact me regarding any repair issues. All shipping costs and insurance for repairs are the buyer's responsibility.

Additional Policies and FAQs
SUEANNE SHIRZAY JEWELRY MAY NOT BE WORN ON CHILDREN UNDER THE AGE OF 12.
To ensure that your purchase stays pretty, I suggest keeping your piece in a box containing non-tarnish white cotton. You can also put your jewelry in an air-tight plastic bag. I always include these with purchase. Oxidation occurs naturally due to sulfur in the air reacting with the metal. Minor repairs are free for the first year if needed, shipping is the buyer's responsibility. I'm also happy to provide pictures of any item hanging on a person's neck etc. directly to your e-mail.

MORE PRODUCT INFO: Please note that these pieces are not one of a kind unless they are stated as such in the description and the colors, shapes, and sizes may vary slightly from the picture as each stone has its unique personality, just like people. I am not a professional photographer but I always do my very best to capture the piece as close to reality as I possibly can. I consider it my first priority to make you, my customer, happy. Please let me know what I can do to make this happen. : )